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Frequently Asked Questions (FAQ)

1. What types of 3D figures do you offer?

We offer a variety of 3D figures, including pre-designed models, custom figures based on customer requests, and limited edition collections. You can browse our catalog or contact us for personalized designs.

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2. Can I customize my 3D figure?

Yes! We offer customization options where you can provide specific details, colors, or features you want for your figure. Simply select the customization option during checkout or contact us with your request.

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3. How do I place an order?

To place an order, browse our products, add the items to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the purchase.

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4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

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5. How long does it take to receive my order?

Processing times vary depending on whether the figure is pre-designed or customized.

  • Pre-designed figures: Typically ship within [Insert Time Period, e.g., 3-5 business days].

  • Customized figures: Take longer, usually [Insert Time Period, e.g., 2-4 weeks], depending on the complexity of the design. Shipping times depend on your location and the shipping method chosen at checkout.

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6. Do you ship internationally?

Yes, we ship worldwide! Please note that international shipping times and costs vary based on the destination, and additional customs duties or import fees may apply in some countries.

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7. How do I track my order?

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package on the shipping carrier’s website.

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8. What is your return policy?

We accept returns on non-customized figures within 14 days of receiving your order. The item must be in its original, unused condition. Please note that customized figures are non-returnable unless there is a defect. For more details, visit our Refund Policy page.

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9. What should I do if my item is damaged or defective?

If your 3D figure arrives damaged or defective, please contact us within 5 days of receiving your order. We will work with you to provide a replacement or a refund, depending on the issue.

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10. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it, provided it hasn’t entered production or shipping. For custom orders, once the design process has started, cancellations or modifications may not be possible.

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11. How do I contact customer support?

If you have any questions or need assistance with your order, you can contact our customer support team at:

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